Return & Privacy Policy
Le Fifi Couture Return Policy
Le Fifi Couture will guarantee your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 30 days of delivery to the given address for a merchandise exchange or refund. This means 30 days after it is delivered to the given address, not from the date of your order.
In the case of a return, you may receive a full refund of the purchase price (exceptions listed below). However, the refund will not include the shipping and handling costs.
Return exception: Sorry we cannot accept returns on custom orders.
Return Instructions
Please include a note (preferably on the packing slip), with RETURN or EXCHANGE written on it. If you would like to exchange the item, please let us know what you would like to exchange the merchandise for.
Ship the unused item and note to the following address:
Le Fifi Couture
Attn: Returns Dept.
10101 Grosvenor Place, #1516
North Bethesda, MD 20852
PLEASE PACKAGE YOUR RETURN SECURELY. Do not mail merchandise in paper envelopes. We are not responsible for any returned packages or merchandise lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express GROUND, UPS GROUND or by US Mail First Class or Priority Mail with insurance and delivery confirmation for tracking purposes.
PLEASE DO NOT OVERNIGHT OR EXPRESS SHIP YOUR RETURN. This will not speed up the process of your return and we would prefer you not spend your money on overnight or express shipping fees, if there is a time issue, just give us a call and we can work with you.
Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Le Fifi Couture.
Please note:
We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition.
We are not responsible for any returned packages lost in shipping.
We encourage you to measure your pet as accurately as possible. Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed we will contact you for your permission to charge your card for the additional shipping charges.
Damaged Items and Lost Packages
If an item arrives damaged, you must notify us within 48 hours of receipt. We will send a call tag to pick up the item from you. If the box appears damaged upon receipt, do not sign for, or accept it and it will be returned to us. We will send an exchange or credit you for the item.
Due to abuse, you must contact us within 45 days of order placement, if your item has not arrived. We will not be held responsible for notifications after that time.
Canceling an Order
We apologize but we Can Not accept cancellation requests by e-mail.
In most cases orders cannot be cancelled after the order is placed and the customer will need to process a return based on our return policies, conditions and restrictions. If you would like to request that your order be cancelled, please call us immediately at 646-546-5135, to determine if it is possible to cancel a portion, or all of your order.
In the event your order has been charged and processed but not shipped, you may be subject to a %5 restocking fee to cover the credit card fees of the order for the charge and refund. If we are able to cancel your order on the same day as the charge, we can void the transaction rather than posting a charge and refund, and therefore avoid any re-stocking fee.
Again, if you need to make ANY changes please phone us Immediately.
Above all else
If you have any questions or concerns at all, please call us at 646-645-5135. We try to go out of our way every day to make sure that our clients and their dog family members are very happy with us, and enjoy their dog family members are very happy with us, and enjoy their experience shopping here.experience shopping here.
Le Fifi Couture Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter: your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, If at any time you would like to unsubscribe from receiving future emails, contact us at customerservice@lefificouture.com and ask us to remove from our email list..
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.lefificouture.com
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 10/15/09
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
10101 Grosvenor Place, #1516
North Bethesda, MD 20852
USA
customerservice@lefificouture.com
646-546-5135
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